Intake60 seconds
Mail reader
From inbox to transcription job.
Details
Reads configured mailboxes through IMAP or Microsoft Graph and processes incoming messages and audio attachments.
Workers
Background processes for intake, integrations, delivery and retention. Cadences below are code defaults — deployment configuration decides what actually runs.
- Continuous
- 9
- Scheduled
- 2
- Process
- 1
Directory
Filter by function. Open a row for implementation detail.
Intake60 seconds
FTP scanner
Discover incoming files.
Details
Scans configured FTP sources and identifies files for the download queue.
Intake60 seconds
FTP download
Bring queued audio into the platform.
Details
Processes queued downloads from FTP sources so incoming files can continue through the job workflow.
Intake60 seconds
Audio scanner
Connect audio files to the workflow.
Details
Scans configured audio locations and resolves incoming recordings for job processing.
Integrations30 seconds
Lexacom downloader
Bring Lexacom dictations in.
Details
Retrieves dictation data from the configured Lexacom integration.
Integrations30 seconds
Lexacom checker
Keep Lexacom processing moving.
Details
Checks the Lexacom integration for work that needs to progress through its processing cycle.
Integrations30 seconds
SpeechLive retry
Give failed transfers another chance.
Details
Retries pending SpeechLive work with a configured retry limit; the default maximum is five attempts.
Delivery15 minutes
Vendor delivery
Send completed work onwards.
Details
Handles outbound FTP transfers to configured vendor destinations, including Winscribe, MediaHawk, DialDictate and BigHand.
Delivery59 minutes
Job XML transfer
Move job metadata between systems.
Details
Transfers job XML through the configured integration workflow.
MaintenanceScheduled · cron
File cleanup
Keep stored files within retention.
Details
Removes eligible old files in batches according to the retention policy. The default retention is 90 days.
MaintenanceScheduled · cron
Log cleanup
Keep the operational history manageable.
Details
Removes old log records according to the configured retention policy. The default retention is 365 days.
Health
The website and workers run independently. Use the operational monitor for heartbeats, or Grafana for metrics.
Requires an authorised operations role.Healthy
Reporting within the expected interval and grace period.
Late
Missed heartbeat — investigate; process may still be online.
Disabled
Configuration or runtime controls are preventing work.